Contact & Support

PAK500 Contact & Support

If you need help, identify the exact problem, or return to the PAK500 homepage to reinstall the app.

App or login problem

Note your device, Android version if relevant and the exact error shown on screen.

For login problems, use the same registered account details and try password recovery when needed. See the login guide if problems persist.

Keep the deposit amount, payment method, transaction ID, time and receipt.

Check the PAK500 transaction history before contacting support.

Keep the withdrawal amount, request time, payment method and current status.

A screenshot of the request can make the problem easier to identify.

Keep your password, OTP and payment-wallet PIN private.

A transaction issue can normally be checked with the transaction ID, amount and screenshot.

Before you confirm

Payment details, limits and bonus terms can change. Check the PAK500 screen before you deposit, withdraw or claim a reward.

Get in touch

Contact & Support FAQ

Quick answers about this part of PAK500.

What should I include for a missing deposit?+

Amount, payment method, transaction ID, time and receipt.

What should I include for a pending withdrawal?+

Amount, request time, method, status and screenshot.

Should I send my OTP?+

No. Keep OTP codes and passwords private.

Where should I check first?+

Open the relevant PAK500 page and transaction history before contacting support.